Shipping and payment terms

Delivery charges

Delivery charges for living animals (corals, lower animals, fishes and live rocks)
Supplier country Shipping method Until 200 EUR From 200 EUR Living stones Ø Delivery timeAverage delivery time in days
Germany UPS Overnight Express**
Delivery until 18 o'clock
9,90 € 0,00 € 9,90 € 1 day
Germany Surcharge for
Delivery on saturdays
15,00 € 15,00 € 15,00 € ---
Germany Additional order
to the previous order if this is yet not sent by us.
0,00 € 0,00 € 0,00 € ---
Germany Collection in Holzgerlingen 0,00 € 0,00 € 0,00 € ---
From 200 EUR order valuewe deliver you the animals free of shipping costs within Germany.

At bulky goods for ''live rocks'' a carriage free delivery is always impossible.
For bulky goods the cargo price is more expensive and not covered by the fixed rate of portage.
Costs for benefits, for instance supplies on saturdays, will be also calculated over 200 EUR order value.
Delivery charges for living animals (corals, lower animals, fishes and live rocks)
Supplier country Shipping method Express shipping Living stones until 25kg (Express) Ø Delivery timeAverage delivery time in days
Belgium UPS Express shipping** 29,00 € 49,00 € 1 day
Bulgaria UPS Express shipping** 69,00 € 99,00 € 1 day
Croatia UPS Express shipping** 69,00 € 99,00 € 1 day
Denmark UPS Express shipping** 39,00 € 55,00 € 1 day
Estonia UPS Express shipping** 69,00 € 99,00 € 1 day
Finland UPS Express shipping** 59,00 € 65,00 € 1 day
France UPS Express shipping** 29,00 € 55,00 € 1 day
Greece UPS Express shipping** 55,00 € 65,00 € 1 day
Great Britain UPS Express shipping** 49,00 € 65,00 € 1 day
Ireland UPS Express shipping** 55,00 € 65,00 € 1 day
Italy UPS Express shipping** 49,00 € 65,00 € 1 day
Latvia UPS Express shipping** 69,00 € 99,00 € 1 day
Lithuania UPS Express shipping** 59,00 € 89,00 € 1 day
Luxembourg UPS Express shipping** 35,00 € 55,00 € 1 day
Malta UPS Express shipping** 69,00 € 99,00 € 1 day
Monaco UPS Express shipping** 49,00 € 85,00 € 1 day
Netherlands UPS Express shipping** 35,00 € 55,00 € 1 day
Austria UPS Express shipping** 29,00 € 49,00 € 1 day
Poland UPS Express shipping** 69,00 € 99,00 € 1 day
Portugal UPS Express shipping** 49,00 € 65,00 € 1 day
Rumania UPS Express shipping** 69,00 € 99,00 € 1 day
Sweden UPS Express shipping** 55,00 € 89,00 € 1 day
Slovakia UPS Express shipping** 69,00 € 99,00 € 1 day
Slovenia UPS Express shipping** 69,00 € 99,00 € 1 day
Spain UPS Express shipping** 49,00 € 85,00 € 1 day
Czechia UPS Express shipping** 69,00 € 99,00 € 1 day
Hungary UPS Express shipping** 69,00 € 99,00 € 1 day
Not listed supplier countries on demand at sales@faunamarin.de

The shipping for living animals is inclusive the folliwing accomplishments:

** Acro Safe Packaging - Special packaging for a safe transport of corals
** Oxygen supply for sensitive animals
** Neutral outer packaging
** Appropriate feed for the delivered animals
** Heatpacks/ winter packaging
** Cool-Packs/ summer packaging
** Advance information per mail
** All time tracking of the delivery

Please consider that we have to prepare the animals for the delivery! Therefore orders should take place at least 1 day before shipping. At the same day (until at the latest 11:00 o'clock) is this just contigent possible. .

Due to our quality management at the shipping we border our daily amount of parcels, so your order possibly will be shipped not until the second day. After your order left our arrangement, you get a mail by UPS with your shipment tracking.

Our shipping days for live animals and rocks are Monday – Thursday. Shipping on fridays with delivery on saturday is possible with a surcharge.

With ExtremeCorals for a clean environment:
Additional to our mission of protecting the reefs with EC Nanofrags from our own offspring we want to reduce the packaging waste and reuse or recycle our packaging waste as effectively as possible.
After you accepted your order of corals you can sent the packaging waste as carton, polystyrene box, fluffs, cups and bags back to us for free. Every delivery of animals (within Germany) has a return receipt and a return instruction arranged.

Shipping of Hardware (fodder, equipment / lighting, means for water treatment)
Supplier country Shipping method Until 200 EUR order value From 200 EUR order value Ø Delivery timeAverage delivery time in days
Germany UPS Parcel 5,95 € 0,00 € 2-5 days
Germany Collection in Holzgerlingen 0,00 € 0,00 € ---
Germany Additional order
to the previous order if this is yet not sent by us.
0,00 € 0,00 € ---
Shipping of Hardware (fodder, equipment / lighting, means for water treatment)
Supplier country Shipping method per delivery Ø Delivery timeAverage delivery time in days
Belgium UPS Parcel 10,50 € 2-7 days
Bulgaria UPS Parcel 15,90 € 2-7 days
Denmark UPS Parcel 11,50 € 2-7 days
Estonia UPS Parcel 16,50 € 3-10 days
Finland UPS Parcel 29,50 € 3-10 days
France UPS Parcel 14,50 € 3-10 days
Greece UPS Parcel 16,50 € 3-10 days
Great Britain UPS Parcel 14,50 € 3-10 days
Ireland UPS Parcel 14,50 € 3-10 days
Italy UPS Parcel 14,50 € 3-10 days
Croatia UPS Parcel 16,50 € 3-10 days
Latvia UPS Parcel 16,50 € 3-10 days
Liechtenstein UPS Parcel 16,50 € 3-10 days
Lithuania UPS Parcel 16,50 € 3-10 days
Luxembourg UPS Parcel 10,50 € 3-10 days
Malta UPS Parcel 21,90 € 3-10 days
Monaco UPS Parcel 14,50 € 3-10 days
Netherlands UPS Parcel 10,50 € 3-10 days
Norway UPS Parcel 19,90 € 3-10 days
Austria UPS Parcel 10,50 € 3-10 days
Poland UPS Parcel 15,90 € 3-10 days
Portugal UPS Parcel 15,90 € 3-10 days
Romania UPS Parcel 15,90 € 3-10 days
Sweden UPS Parcel 15,90 € 3-10 days
Switzerland UPS Parcel 21,90 € 3-10 days
Serbia UPS Parcel 29,90 € 3-10 days
Slovenia UPS Parcel 16,50 € 3-10 days
Spain UPS Parcel 16,50 € 3-10 days
Czechia UPS Parcel 15,90 € 3-10 days
Turkey UPS Parcel 21,90 € 3-10 days
Ukraine UPS Parcel 39,90 € 3-10 days
Hungary UPS Parcel 15,90 € 3-10 days
Not listed supplier countries on demand at sales@faunamarin.de

Combo order
For orders which include both animals and equipment the delivery charges will be added up. We proof before the shipping if for instance your fodder can be sent together with you animals. If a common shipping is possible, we we repay you the value of the delivery charges.

Hints to terms of delivery and delivery times
If there is no other deadline given in the artile description then the delivery of the commodity takes place in Germany within 1 - 3 day, at foreign shipment within 2 - 7 days after contract note (at agreed prepayment after the day of your payment instruction). Consider the fact that on sundays and feast days no delivery takes place. If you ordered articles with different delivery times, we ship the commodity in a common shipment, unless an agreement has been reched to the contrary. The delivery time results in this case from the article with the longest delivery time which you ordered.

Delivery charges are inclusive the legal betterment levy.

We exclude hereby explicit the neighbourly parcel counter, detour of the package, and a signature release authorisation with the delivery service from our shipping terms. If the customer still utilizes this then this enludes of all possibilities of a delivery guarantee.

For corresponding to the legal claim from the ''Enactment of the avoidance and exploitation of packaging waste (PackageE)'' we accompanied us with the SUSA SOLUTIONS company with limited liability.


Zahlungsarten

All of the payment methods offered by us will be ensured and encrypted transferred within a order process by SSL-certificate.
The Fauna Marin company with limited liability reserves the right to refuse individual payment methods in some cases.

 

  • PrepaymentBank transfer (Prepayment)

    You transfer the payable amount after the receipt of our contract note under declaration of your order code. If the commodity is available, then the commodity will be delivered immediate at receipt of payment. We offer this payment method for all the above-mentioned supplying countries.
     
  • Bank cardBank card (Visa / Mastercard)

    You can pay comfortable and secure with your bank card. We accept bank cards from the providers Master Card® and Visa. Not before your order is sent, your bank card will be strained. If you sent back one ore more articles, the corresponding value of goods will be credited to the original fraught bank card. In addition to a safe shopping on the internet the both card providers bank on the authentication procedure SECURECODE™ respectively VERIFIED BY VISA, for which a unique registration is needed. Queries hereto please direct to your bank. We offer this payment method for all the above-mentioned supplying countries.
     
  • immediateImmediate transfer

    SOFORT transfer is an immediate transfer procedure which is offered by the SOFORT GmbH. Thereby you utilize comfortable your intimate online banking dated. Thanks to the transaction confirmation your order can - similar to the SEPA-debit - instantly be sent. Condition for this is certainly that the commodity is situated in our stock. The SOFORT transfer does not need an additional account and no registration. Just give your country and your bank, register with your online banking acess data and enter a TAN. Ready. The payment procedure per SOFORT transfer provides a high security because of a multistate authentication procedure and because of the unique applicability ot the TAN. We offer this payment method just for customers from Germany or Austria.
     
  • paypalPaypal

    One of the simplest payment method is via Paypal at our account (info@faunamarin.de). You will be conveyed automatically on the pages of Paypal and your account where you can conduct the payment. Due to the Paypal Express function you not even need to enter your customer data. They will be delivered at our webshop by your Paypal account. At a subsequent payment please give us the order code. We offer this payment method for all the above-mentioned supplying countries.
     
  • paypalAutomatic debit transfer system / Debit

    We just offer the payment per debit for existing customers (from the third order) and with granted SEPA-debit. The payment per automatic debit transfer system (SEPA) is rated as a very secure payment method. At unauthorized bookings you can lodge an opposition. Your account will be charged after the complete shipping of the commodity. The issuance of a direct debit authority is just possible from accounts at german credit institutions possible.
     

Our bank account

Inhaber Fauna Marin GmbH
Institut Postbank Stuttgart
BIC/SWIFT PBNKDEFF600
IBAN DE61600100700003511701

 

 

 

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